Refund policy

Last updated: 1 October 2026

14 days, no questions

If Towfu isn't right for you, ask for a full refund within 14 days of your first subscription payment. You don't need to give a reason.

How to ask

• Use the link in your Paddle receipt e-mail, or go to paddle.net and find your order, or
• E-mail with the e-mail address you bought with.

Our reseller, Paddle, processes refunds to your original payment method. They usually arrive within 5–10 working days, depending on your bank.

Cancelling your subscription

You can cancel at any time from the link in your Paddle receipt or at paddle.net. You won't be charged again, and Towfu Pro keeps working until the end of the month you've already paid for. Monthly payments after the first 14 days aren't refunded for the rest of that month.

What happens to the licence

A refunded or ended subscription's licence key stops working. Towfu notices within about a day when it's online and switches to the free Community mode. Nothing on your computer is deleted.

After 14 days

If Towfu has a fault that we can't fix, or it doesn't do what we described, contact us and we'll put it right or refund you. This doesn't affect your statutory rights, including under the Consumer Rights Act 2015.

Not covered

• Your Claude, ChatGPT or other AI subscriptions. Those are bought from and refunded by their providers.